|
Contacting Gateway Support is only a phone call or a mouse
click away!
Email Tech
Support
- General technical enquiries
Email Business Tech
Support
- Technical enquiries for business
clients
Email Client Relations
- Non-Technical enquiries
Other Contact Details
| Consumer Technical
Support
|
0800 570
111 |
- real time troubleshooting of system hardware issues
- technical assistance for Windows® operating systems and
drivers
- configuration support for pre-installed software
8:30am to 9:00pm, Monday to Friday (NZ)
Email: support@nz.gateway.com
|
Client
Relations |
0800 570
111 |
- general
non-technical enquiries (eg. order status)
9:30am to 5:30pm, Monday to Friday
Email: client.relations@nz.gateway.com
|
Replacement Part
Return |
0800 570 000
|
- All
faulty parts which have been replaced by Gateway must be returned within 14
days unless specified in writing by Gateway. Refer to the documentation
provided on the side of the replacement part box or inside the packaging for
return instructions.
- Always make sure that a support reference number is on the
shipping label when sending equipment to Gateway.
- Contact
the Parts Recovery Department if you have any questions relating to returning
a part.
10:00am to 6:00pm, Monday to Friday
Email: parts.recovery@nz.gateway.com
Fax:
International Phone: |
0800 156
220
+60 3 2170 8013 |
Postal
Address - Do not
send equipment to this address.
PO Box 239
North Ryde
NSW 1670
Australia
Please contact Vsource for Additional Services and Parts sales at http://www.vsource2u.com.
* 0800 numbers are a free call. Mobile and some public phones excluded.
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